Microsoft Dynamics 365 CRM helps you transform your relationships into sales and customers into brand advocates
Microsoft Dynamics 365 is a state-of-the-art CRM (customer relationship management) solution, providing you with the tools and information you need to win the hearts and minds of the customers.
Dynamics 365 CRM allows you to easily create and keep a clear picture of your customers from the first contact and helps you provide remarkable experience and a personal touch at every stage of the customer journey.
Customer 2.0 requires a new type of approach
In a customer dominated market, it is more important than ever to be able to offer superb customer experience, which builds trust and gains loyalty. Microsoft Dynamics 365 provides you with all tools necessary to meet customers growing expectations.
All the information at your fingertips
All you need to know about your customers to engage better and win more sales – rely on actionable insights whenever and wherever you need them
Know your customers
Anticipate your customers’ needs and be able to offer the right products and services at just the right moment
Make it personal
Achieve high-level personalization and provide unique customer experience
Rock the market
Provide your team with everything they need to sell better and faster
Dynamics 365 helps you optimize every stage of your communication with customers
Sell more, sell faster
Microsoft Dynamics 365 Sales provides your sales team with a complete 360-degree view of the customers and are able to anticipate their needs and offer the right products and survives at the right moment. In addition, the implementation of good practices and the automation of routine tasks increase the teams efficiency – the sales people are free to focus on the ever-changing customer demands. The solution’s flexibility makes it easy to reflect your unique business processes.
Send the right messages to the right people and turn leads into loyal customers
Dynamics 365 helps you plan and execute better marketing and advertising campaigns by leveraging available customer data.The solution allows you to attract more prospects by creating a well balanced mix of marketing channels and be sure to deliver the right content and messages to the right people in the most effective way. Using Microsoft’s CRM solution it is easy to monitor how your campaigns are performing and make the necessary adjustments in order to optimize your marketing expenses.
The solution also helps you align marketing with sales and create a seamless customer experience throughout the whole journey.
Provide more value to your customers, create long-lasting relationship and gain loyalty
Customers are changing. Today over 70% of them expect the companies to focus more on their needs during and after the actual sale. With the help of Microsoft Dynamics 365 CRM you are able to deliver exceptional customer service through all communication channels by providing personalized experience and timely solution to their issues.
Give your agents complete information in a single customer service software to make smart decisions and provide great service.
- Reveal customers case history, preferences and feedback
- Provide guidance on entitlements and service-level agreements
- Display it all in a single interface tailored to their job and skill set
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