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CRM software
Microsoft Dynamics CRM
Long-term Loyal Customers

Increase your sales, run more effective marketing campaigns, provide better customer services, access your customer information from all around the world.

The contact management software Microsoft Dynamics CRM helps increase sales, run better marketing campaigns and provide better customer services

What is CRM?

Customer relationship management (CRM) is a strategy for managing the company's communications with potential and existing clients. The CRM solution organizes, automates and synchronizes the business processes in an organization, related to sales, marketing, customer service and technical support thus creating an exceptional customer experience. The main objective is to find, attract and win new customers, retain existing customers and gain back the lost ones, while reducing the costs of marketing and services.

 

Why choose Microsoft Dynamics CRM?

 

Microsoft Dynamics CRM is a fully integrated system for customer relationship management. Microsoft Dynamics CRM allows you to easily create and keep a clear picture of your customers from the first contact to purchase and post sales. Your salespeople have a complete view of the customer and can offer the right products or services.

 

The software helps organizations optimize their operations by automating routine tasks and standardizing the best world practices. Working with integrated information and processes, the companies improve operational efficiency, which is crucial in the current economic conditions.

 

The employees are relieved from activities such as paperwork and entering data into spreadsheets and can focus entirely on the changing customer needs. Furthermore, the system adjusts easily to every unique business process during the implementation.

 

Microsoft Dynamics CRM integrates with Microsoft Office, Microsoft Dynamics NAV and other business systems to give employees a complete view of the customer information. The connection with Microsoft Office allows the employees to access information from Microsoft Dynamics CRM through Microsoft Office Outlook, both online and offline. Customized templates and letters can easily be created.

 

The simple configuration and ease of use of Microsoft Dynamics CRM allows employees to quickly boost their productivity with only a short training.

Sales

Sell more, sell faster


Microsoft Dynamics CRM gives you the data and tools to predict your customer needs and meet them while creating a one-of-a-kind customer experience.

Microsoft Dynamics CRM allows you to turn relationships into revenue and prospects into loyal customers.


Maximize your sales team’s performance


Microsoft Dynamics CRM helps your team stay focused on the target – your prospects and customers.

 

  • Use detailed customer information to identify contacts with the highest potential
  • Know your customer’s needs, concerns and previous experience to provide individual customer experience and irresistible offers
  • Close more deals faster due to centralised information
  • Collaborate on strategic deals and work anytime, anywhere

Marketing

Smarter marketing, better results

 

Microsoft Dynamics CRM helps you achieve your main objective - attract, engage, and retain customers by delivering more personalized content and experiences via all channels of interaction.

 

Microsoft Dynamics CRM helps you plan and follow-up the execution of activities, tasks, budgets and details of every marketing campaign. You can easily create product catalogues, pricelists and promotions for automating the offering process. The predefined workflows automate the marketing activities and the approval process.

 

Know your customers and make better-targeted marketing investments

 

Microsoft Dynamics CRM helps you segment and manage better your contact lists, extract and verify customer data and conduct analyses in order to plan and execute better marketing campaigns and deliver relevant information to the right audience.

 

  • Provide 1-to-1 personalized communications.
  • Let the customer's behaviour determine the content and offers they receive.
  • Drive conversion through personalized and contextual content.
  • Coordinate across earned, paid, and owned channels.
  • Increase campaign productivity with automated workflows.
  • Use real-time insights into results and attribution.

Service

Provide more values to your customers

Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.

 

  • Give customers great service on their channel of choice.
  • Make Help easy by providing relevant, personalized service.
  • Proactively address issues by detecting customers’ intent and social sentiment.


Help your agents perform better


Give your agents complete information in a single customer service software to make smart decisions and provide great service.

 

  • Reveal customers’ case histories, preferences, and feedback.
  • Provide guidance on entitlements and service-level agreements.
  • Display it all in a single interface tailored to their job and skill set.
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