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LD OOD is a German-Bulgarian company established in 1993 as a dealer of German and Italian machine manufacturers. The company offers a full range of machines and machine components with offices and warehouses in Sofia, Plovdiv, Varna, Ruse, and Pleven.

Excellently trained specialists in various fields competently advise LD’s customers to choose the best solution, offer optimal maintenance service and provide warranty and post-warranty service and repair.

In 1995 the company started looking for а business management software. After some disappointing experience with few accounting software and programs developed for them, LD management decides to invest in Microsoft Dynamics NAV (called Navision at that time). The implementation process started in 2001.

Main ERP implementation project challenges:

• Large number of items and requirements for minimal amounts from each item on store
• Management of a large client base and conducting of various marketing activities
• The business activities are carried out by different unrelated centres
• Requirements towards full accountability of sales and what-if analyses

As part of the project the following modules are implemented: accounting module, fixed assets, financial management, sales and purchases, deliveries, receivables and payables, warehouse module and CRM module. The ERP system was upgraded twice – in 2007 and 2013. During the second upgrade Team VISION Bulgaria also conducted an implementation of Microsoft Dynamics CRM and the BI software Tableau. The two new systems were fully integrated with NAV.

The users work in a completely new way with the new version NAV 2013 – the so called Role Tailored Client. It allows for different interface to be designed for each user depending on their role and results in maximal facilitation of their interactions with the system.

Actual benefits from the implementation of ERP, CRM and BI solutions in LD:

• LD achieved full control over relations with customers and the work of the sales teams
• Complete information about sales and opportunity to conduct detailed and in-depth forecasts
• Optimization of stocks

The story of a happy client

"Team VISION Bulgaria are thorough, reliable and you can count on them in extreme situations."

Svetlana Georgieva
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